Frequently Asked Questions

General

How can you contact us?

You can email us at orders@aslibaas.co.uk

Is registration required to make an order?

A registration is not required when placing an order. Although this is recommended so you can stay up to date with your order.

Can Al Saleh Libaas help you make an order?

If you require any assistance, email us at orders@aslibaas.co.uk where we will be happy to assist.

Order

How do I make changes to an existing order?

Please email us at orders@aslibaas.co.uk where we will be happy to assist you
in making changes to your order. Please note this needs to be within 24 hours of submitting your order.

How do I check the status of my order?

You can log into ‘My Account’ to view the status of your order.

How do I cancel my order?

You can cancel your order within 24 hours of ordering.
Please email us at orders@aslibaas.co.uk where we will be able to cancel your order.

Shipping and delivery

What is the delivery time?

Our ready made Thobes are delivered the next day (excluding bank holidays) via Royal Mail.

Our Custom made Thobes take up to 4 weeks to be delivered.
Please note we deliver internationally and shipping takes up to 5 weeks. .

Do you deliver world wide?

Yes we do. Shipping costs apply depending on the country being delivered to.

My package is delivered to the wrong address

If you provided the wrong address, you will need to contact the courier to have it re-delivered to the correct address.

Payment

Which methods of payments do Al Saleh Libaas accept?

All the transaction are via PayPal and Stripe to ensure that your security, privacy and confidentiality are not compromised.

Are my transactions safe?

Our website features a SSL secure connection during the transaction, keeping your information secure and private. Your credit card information is never stored in our database.

Alterations

Do we provide alterations?

Unfortunately we do not provide alteration at this time.

Returns

Do you accept returns?

We do not accept returns on custom made Thobes due to their nature.
Returns for our ready made Thobes are available if returned within 14 days of receiving your order.

For any returns, contact orders@aslibaas.co.uk quoting your order number.

My Thobe does not fit me as expected. What should I do?

Please provide measurements using our measurements guide.

Al Saleh Libaas does not take responsibility for any incorrect measurements provided to us. However, if the thobe has been made with different/incorrect measurements, please email us at orders@aslibaas.co.uk with your order number and we will review your case.

Al-Saleh Libaas

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